Frequently Asked Questions
Find answers about custom BMX / VMX jerseys, personalization, logo upload, sizing, production time, shipping, returns, and team orders.
FAQ 01
Customization & Personalization
Yes. You can customize your jersey with a name, racing number, team name, logo, color notes, or other design requests depending on the product.
No. Customization is optional. If you leave the personalization fields blank, we will make the design as shown.
You can add your name, number, and custom notes directly on the product page before adding the item to cart.
You can add team name, logo placement, color preferences, sizing notes, layout ideas, or any special request. You can also leave it blank if you do not need anything changed.
Yes. If you do not want any changes, simply leave the custom fields blank and we will make the design as shown.
Yes. For multiple jerseys, please write the name and number for each item clearly in the custom notes field.
FAQ 02
Design Preview & Logo
Yes. If the product page includes a logo upload field, you can upload your logo file before adding the item to cart.
You can still order without a logo. You may use a name, number, team name, or text-only customization.
A design preview may be provided when needed, especially for custom names, numbers, logos, team details, or special layout requests.
Yes. Please write your preferred logo placement in the custom notes field, such as left chest, center chest, sleeve, or back.
Yes. You can leave your preferred team colors or color notes in the custom notes field. Our team will follow your notes as closely as possible.
For best results, upload a clear PNG, JPG, PDF, AI, or SVG file if available. A high-quality logo file helps create a cleaner final design.
FAQ 03
Size & Fit
Please check our size chart before ordering. If you prefer a looser fit, we recommend choosing one size up.
Our jerseys are designed for a comfortable performance fit. For a relaxed fit or layering, we recommend sizing up.
You can find the size chart on the product page or on our Size Chart page.
Please contact us as soon as possible. Once the order enters production, size changes may no longer be possible.
Because custom products are made specifically for your order, we cannot accept size exchanges unless the item is damaged, defective, or incorrect.
FAQ 04
Production & Shipping
Production usually takes 3-5 business days after your order details are confirmed.
Standard shipping usually takes 10-20 business days after your order ships.
Yes. Tracking information will be sent once your order has shipped.
Yes. Free shipping is available on orders over $99.
Yes. If your order includes multiple items, they may ship separately and arrive in more than one package.
Tracking may take a few business days to update after the package is shipped. Please allow some time for the carrier to scan and update the shipment.
FAQ 05
Order Changes & Cancellation
Please contact us as soon as possible. We can only make changes before your order enters production.
Please contact us as soon as possible after placing your order. Once the order enters production, cancellation may no longer be available.
Please contact us immediately with your order number and the correct details. We will do our best to update it before production starts.
Please contact us as soon as possible. Address changes can only be made before the order is processed or shipped.
FAQ 06
Returns, Replacements & Issues
Custom products are made just for you, so we do not accept general returns or exchanges. However, we will help if your item arrives damaged, defective, or incorrect.
Please contact us with your order number and clear photos of the issue. Our team will review it and help with a replacement or solution.
Please contact us within 30 days of receiving your order if your item is damaged, defective, or incorrect.
Please send clear photos of the full item, the issue area, the packaging if damaged, and your order number.
Because each custom item is made to order, we do not accept returns for buyer's remorse, wrong size selection, or changes of mind.
FAQ 07
Product Quality & Care
Our jerseys use full-sublimation printing, which helps keep the design smooth and long-lasting.
No. Sublimation printing helps prevent cracking or peeling because the design becomes part of the fabric instead of sitting on top.
Yes. Our jerseys are made with lightweight performance fabric designed for comfort, riding, team events, and casual wear.
Machine wash cold, inside out. Do not bleach. Tumble dry low or hang dry for best results.
We do not recommend ironing directly on the printed area. If needed, use low heat and place a cloth between the iron and the fabric.
Wash it cold, avoid bleach, avoid high heat, and hang dry when possible.
FAQ 08
Team, Club & Event Orders
Yes. We can help with team, club, crew, or event orders.
Yes. Please provide a clear list of names, numbers, and sizes for each jersey.
Bulk or team order discounts may be available depending on quantity. Please contact us with your order details.
Yes. You can send your team name, logo, colors, and rider details. Our team will review your information before production.
Please prepare the product style, quantity, sizes, names, numbers, team name, logo file, and any color or layout notes.
FAQ 09
Payment & Checkout
Yes. Checkout is secure and protected through Shopify's checkout system.
You will be charged when your order is placed at checkout.
If you have a valid discount code, you can enter it at checkout.
Please check your card details, billing address, and payment method. If the issue continues, try another payment method or contact your bank.